Essential Care Insurance
Key characteristics
- Up to 150.000 lei in case of diagnosis of a serious disease
- Telemedicine 24/7
- Telediagnosis – second medical opinion
We know that life can be challenging at times, which is why we’ve created the Essential Care Insurance from Metropolitan Life especially for you. Now that you’re financially protected, you can enjoy more and be present for your loved ones.

You have financial coverage for the following:
as detailed in Article 17 “Medical conditions and procedures covered by insurance”.
Detailed in Article 17 “Medical conditions and procedures covered by insurance”:
- Coronary artery bypass surgery;
- Cardiovascular surgery for the treatment of heart valve pathology;
- Organ/bone marrow transplantation;
- Neurosurgery
Telediagnosis – Second medical opinion
You have free access to a second medical opinion from a team of internationally recognized medical experts.
Telemedicine Service
Extra benefit that accompanies you throughout your insurance contract. When you need any quick medical advice or even support for a healthy lifestyle.
With a comprehensive package of benefits, you will receive the insured amount of your choice if diagnosed with cancer or a disease requiring complex surgical intervention, as mentioned.
The Essential Care Insurance gives you the peace of mind you need for the long term, helps you maintain your standard of living, and ensures you never give up on what you set out to do.
In order to better understand this Essential Care insurance we invite you to schedule an appointment with a Destine Broker consultant, here.
Telediagnosis or Second Medical Opinion with Essential Care Insurance
Expertise and guidance
Renowned specialists at world-class academic hospitals provide medical guidance.
Specialists select each medical opinion based on their expertise, the requirements of the case, and the type of medical information provided.
Live connectivity to WorldCare Consortium® hospitals. WorldCare ensures that it follows up on each case.
Facilitating audio conferences between the specialist and consultant to discuss the case and address treatment concerns.
Members and referring doctors can ask follow-up questions to the consulting specialists.
By reducing the occurrence of misdiagnosis or incorrect treatment.
Members can use the WorldCare service without travelling or interrupting daily activities.
In complex cases, WorldCare organises independent SMOs from two separate institutions at no extra cost to the member
Remote consultations are transmitted to members and referring doctors without the need to make arrangements, appointments and travel.

What is telemedicine?
Telemedicine includes a variety of tools and platforms that enable doctors to easily connect with patients and with each other. Doctors and patients most commonly use telemedicine to connect. Here are the cases:
- Doctors and patients in different locations use real-time audio-video or telephone communication to connect.
- An online platform that collects images and data to be interpreted later.
- Remote patient monitoring tools, such as blood pressure monitoring devices, Bluetooth-enabled digital scales, and other wearable devices, send biometric data for review.
- Communication technology enables online digital visits and/or short check-in services to assess whether an office visit is warranted (through patient portal, smartphone).
Benefits of Essential Care Insurance:
From home or anywhere
Whether you’re at home, at work or travelling, Telios* is the perfect solution when you need a specialist medical consultation that doesn’t require a visit to the emergency room.
Comprehensive medical services
You get advice and answers about your condition, diagnosis, a suitable treatment plan and prescription medication if needed.
Integrated healthcare
Telios offers you a complete platform to connect with certified healthcare professionals in over 23 medical specialties.
Available 24/7
You can access the service any day and time, including weekends and public holidays, with no time limit, so that your problem is solved with a proper diagnosis and treatment.
How to access the Telemedicine service:
Access the online platform www.telios.ro/metropolitanlife, where you will create your user account using your certificate number (unique number from your Essential Care insurance policy) and a password set by you.
By contacting the Telios Call Centre on: 0373787 800
*Telios Care S.A. : telemedicine company from Cluj-Napoca, Romania. Contact: +40 373 78 78 00, customersupport@telios.ro

Consultation
Call Telios
Call 0373 787 800 and you are directed to doctors and specialists in according to your symptoms and needs.

Healthcare
You receive medical care
Talk to a doctor as much as you need to get your problem solved quickly and efficiently.

Treatment
Receive appropriate treatment
Our doctors offer you treatment recommendations and medication prescription, if needed.

Monitored
Closely monitored after
An assistant will call you back to check your state of health and discuss the following steps.