Damages

DESTINE BROKER Insurance-Reinsurance in collaboration with Damages. Expert offers you an innovative service in case of car damage.

RCA and CASCO policyholders have at their disposal a car damage assistance service, through a smartphone application, recently launched by Daune.Expert.

daune-expert-destine-broker

The service aims to:

reducing the stress of the client who has a car event:
completing the necessary steps for approving and investigating the damage file
ancillary services for the client that does not fall within the area of ​​compensation for MTPL policies (for example – towing the car of the guilty driver, from the scene of the accident)
complete and secure information from the place of the car event for the insurer, in real time, including ‘early warning’ in case of damages.

All information is provided in electronic format and available to insurers through web services or access to the damage.expert portal, ‘claims-assessment’ (damage mediation – n.r.) in the relationship damaged-insurer-car service.

daune-expert-destine-broker

DESTINE BROKER Insurance-Reinsurance in collaboration with Daune.Expert offers you an innovative service in case of car damage.

RCA and CASCO policyholders have at their disposal a car damage assistance service, through a smartphone application, recently launched by Daune.Expert. The service aims to:

  • reducing the stress of the client who has a car event:
  • completing the necessary steps for approving and investigating the damage file
  • ancillary services for the client that does not fall within the area of ​​compensation for MTPL policies (for example – towing the car of the guilty driver, from the scene of the accident)
  • complete and secure information from the place of the car event for the insurer, in real time, including ‘early warning’ in case of damages.

All information is provided in electronic format and available to insurers through web services or access to the Daune.Expert portal, ‘claims-assessment’ (damage mediation – n.r.) in the relationship damaged-insurer-car service.

Download the app from AppStore or GooglePlay

According to the representatives of Daune.Expert, if the customer has a smartphone it is important to use the mobile application because it takes photos from the place of the car event with the cars involved, the place of the accident, road markings, documents of the drivers involved, date and time, information related to possible witnesses, and all this will lead to the elimination of any ambiguities, doubts about how the car accident happened, thus leading to the urgency of the investigation of the damage file and the elimination of reconstructions.

The service will be sold through brokerage platforms. The issued document certifies the validity and coverage of the service and contains the necessary instructions.

google-play-download
app-store

Video presentation of the mobile app for car damages

The list of services Daune.Expert offers includes

assistance in opening the damage file through the mobile application

specialized telephone assistance in case of damage (call center)

assistance in opening the damage file through the call center

free towing of the vehicle, both for the guilty driver and for the damaged driver (if the car is no longer mobile)

mandating the company’s representative to represent the injured party to the insurer

scheduling for damage assesment to the insurer

the possibility to receive a car in exchange depending on the extent of the repair

representing of both the damaged driver and the guilty one in front of the insurer

assistance to the beneficiary of the compensation in the phases of drawing up the repair estimates

choosing the appropriate technical repair solutions and choosing the appropriate service unit

monitoring the repair of the car in service and constant reporting of the repair stage (text and photo information)

assistance to the compensation beneficiary in retrieving the car from the service